FAQ

ORDER INFORMATION

Once you have placed an order via. The Beach People website, you will immediately receive a confirmation email regarding your purchase. This is automatically generated. Please be sure to review this confirmation email and contact us immediately if there are errors or changes that need to be made.

If your package is going to a workplace, please include the business name so that it arrives promptly.

Extreme weather impacting shipping service

Due to the extreme weather that is impacting several regions across NSW and QLD there may be delays in receiving your order.

We apologise for any inconvenience and our heart goes out to those that have been effected by this weather. 

Please visit the Australia Post website to find out more information on areas that may be affected. 

Express orders placed before 11am will be shipped the same day.

Orders placed with standard delivery will be shipped the next business day.

All orders that contain 'pre order' and 'in stock' items will be sent once ALL items are in stock. If you need to receive items separately, you will need to place a separate order, as shipping costs must to be covered. Please order carefully, as we DO NOT split orders once they have been placed.

If certain items from your order are required prior to the pre-ordered item arriving in stock, you may pay additional shipping to split your order. Please get in touch with our customer service team and they will assist you.

You will receive a tracking email with carrier information and an estimated arrival date once your order has shipped.

Please email hello@thebeachpeople.com.au  to cancel or modify your order before it ships. Order changes or cancellations can only be accepted if your order has not already been dispatched.

Please note, cancellations and order modifications may only be made between the hours of 9:00am – 4:00pm AEDT, Monday through Friday.

You may cancel or make changes to your order via email, or by phoning the office (07) 5523 4841.


APAC Delivery Costs and Estimated Delivery Times (Excluding oversized items)

- Standard- Pricing calculated at checkout

Processing & Handling Time

2 Business Days

Estimated Delivery Times

10-14 Business Days

- Express** - Pricing calculated at checkout

Processing & Handling Time

Same day if order before 11am AEST or 1 Business Day

Estimated Delivery Times

1-2 Business Days (+1 Business Day to Western Australia)

- DHL Courier International- Pricing calculated at checkout

Processing & Handling Time

2 Business Days

Estimated Delivery Times

5-15 Business Days

- Please note: Your package may be delayed by 2-5 days due to reduced flights, social distancing requirements and increased demand within Australia Post.

* APAC – orders within the Asia Pacific region will be dispatched from our Australian Warehouse. The Beach People online, use Geo-Targeting services to determine your purchasing location. You will be directed to the appropriate website dependent on your IP Address.

**Orders placed with an Express Shipping Service, must be placed before 11:00AM AEST for same day dispatch.

NB: Unless stated otherwise, free shipping offers apply to standard shipping only


Please refer to the email used to place your order as a tracking email with carrier information and an estimated arrival date will be sent once your order has shipped.


Please email hello@thebeachpeople.com.au for any additional questions in regards to the status of your order.


ORDERS AND PAYMENTS

Shipping prices are dependent on the weight and size of the item and will be clearly displayed on the checkout page before purchase is complete.


Yes we do ship to PO boxes for all orders, excluding Beach Carts.


The Beach People accepts Credit/Debit Cards, Paypal, Apple Pay, Google Pay, Zippay and AfterPay.


Payment will be deducted from the nominated account straight away. If your payment has not been deducted straight away, sometimes this may happen with third-party payment providers like PayPal Express, please wait a few hours and if it still has not been processed please contact customer service hello@thebeachpeople.com.au  to confirm the payment status. 


Please confirm that the card information as well as the billing information that has been entered is correct.

If this issue persists, we recommend you contact the card issuer.

Contact hello@thebeachpeople.com.au  for further assistance.


The Beach People gift card can be used on The Beach People website only, and is not valid at any stockist.


Enter the promotional code at the checkout page in the box provided on the right-hand side.

See our terms and conditions regarding promotional codes here.

INTERNATIONAL ORDERS

Yes we do ship select products worldwide. Shipping rates will be calculated upon beginning checkout and are dependent on the selected delivery address and order size.

The Beach People solely ships Picnic Baskets and Beach Carts domestically in Australia. 


RETURNS AND EXCHANGES

Please be mindful when purchasing online as colours may vary from screen to product purchased. If you are unsure about the colour of a certain product, please email hello@thebeachpeople.com.au and we will be happy to help.

Please note that we only offer exchanges on "change of mind" goods, if the item has been unopened, unused and in their original packaging at the shipping cost of the purchaser.

Unwashed and unused items in their original condition may be returned or exchanged once approved by our Customer Service Team within 14 days of order receipt.

See our full Return and Exchange Policy here.

OTHER FAQs

To find your nearest store, please use the stockist locator found here


All of our products are designed in-house in our Australian office. We source and manufacturer our products across the world.

Please use the Bedding size guide by clicking here.


Yes, we recommend you wash all bedding and towel products before the first use.


For best care machine-wash cold with like colours on a gentle cycle. Do not wash our coloured stonewash towels with whites, as same indigo towels have been known to run. Avoid the use of bleach, and tumble dry on low to keep your towels soft and absorbent. Dry in a shady place, if dried in direct sunlight it may cause the colours to fade quicker.