Express orders placed before 11am will be shipped the same day.
Orders placed with standard delivery will be shipped the next business day.
All orders that contain 'pre order' and 'in stock' items will be sent once ALL items are in stock. If you need to receive items separately, you will need to place a separate order, as shipping costs must to be covered. Please order carefully, as we DO NOT split orders once they have been placed.
If certain items from your order are required prior to the pre-ordered item arriving in stock, you may pay additional shipping to split your order. Please get in touch with our customer service team and they will assist you.
You will receive a tracking email with carrier information and an estimated arrival date once your order has shipped.
Once an order is placed, no changes or cancellations may be made to the order.
Please be mindful when purchasing online as colours may vary from screen to product purchased. If you are unsure about the colour of a certain product, please contact our Customer Care team at firstname.lastname@example.org and we will be happy to help.
For all orders that are returned due to an incorrect address, there will be a charged a fee of $12 for repacking and postage.
All orders that contain 'pre order' and 'in stock' items will be sent once ALL items are in stock. If you need to receive items separately, you will need to place a separate order, as shipping costs must to be covered.
However, if you've already placed your order and you require the in-stock item to come first, you may be able to pay additional shipping to split your order. Please get in touch with our customer service team and they will assist you.
**Orders placed with an Express Shipping Service, must be placed before 11:00AM AEST for same day dispatch.
Processing & Handling Time | 2 Business Days
Estimated Delivery Times | 10-14 Business Days
Processing & Handling Time | Same day if order before 11am AEST or 1 Business Day
Estimated Delivery Times | 1-2 Business Days (+1 Business Day to Western Australia)
All orders outside Australia and New Zealand may be placed via. our United States website using this link.
New Zealand Transit Times
Processing & Handling Time | 1-2 Business Days
Estimated Delivery Times | 5-15 Business Days
All orders outside of Australia will be sent DDU (Delivery Duty Unpaid). Duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include: The Sales Tax applied by your country for purchases from the AU.
We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, the seller will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred.